Operations Associate - Poppy Lease

About Poppy Lease

Poppy Lease is a service line of Poppy Mobility NV, dedicated to developing a flexible car subscription model for D’Ieteren on the Belgian market. The model is built around monthly, automatically renewed contracts, a fully digital onboarding experience, and a transparent, customer-centric offering.

About the Role

The Operations Associate plays a pivotal role in the daily execution and scaling of Poppy Lease. This is a hybrid, hands-on position combining field operations, process optimization, and customer interaction. The role is critical to ensuring operational excellence, fleet availability, and a consistently high-quality customer experience.

Given the early-stage and fast-evolving nature of Poppy Lease, this role requires a highly structured and well-organized individual capable of bringing clarity, discipline, and reliability to daily operations while handling a wide variety of tasks.

You will work closely with the Operations Manager of Poppy Lease and contribute directly to the development and structuring of the service.

Key Responsibilities

Operational Execution & Fleet Management

• Manage day-to-day operational activities related to the Poppy Lease fleet

• Ensure vehicles are always up to date, compliant, and ready for rental

• Oversee fleet rotation and rolling to optimize utilization

• Perform vehicle check-ins and check-outs with customers

• Coordinate cleaning, maintenance, repairs, and logistics

Customer Operations

• Act as a key point of contact for customers during onboarding, vehicle handover, and returns

• Handle complex customer inquiries, incidents, or complaints with a structured and solution-oriented approach

• Invoice damages and ensure accurate operational follow-up

Process Structuring & Optimization

• Bring structure to operational workflows and daily routines

• Identify inefficiencies and implement continuous improvements to increase efficiency and scalability

• Create, document, and maintain clear operational procedures and checklists

• Ensure consistency and reliability in execution across all operational activities

Administrative & Operational Support

• Maintain accurate operational records and reporting

• Ensure data, documentation, and follow-up actions are properly tracked and up to date

What We Offer

• A key role within a fast-growing service line with strong strategic backing

• The opportunity to structure and scale operations from the ground up

• A role with strong evolution potential toward broader operational responsibilities

• High autonomy and direct impact on the success of Poppy Lease

• An attractive and optimized compensation package

Profile We Are Looking For

• Highly structured and organized: Able to manage multiple operational streams simultaneously without losing accuracy or oversight

• Hands-on and pragmatic: Comfortable executing field operations while maintaining operational discipline

• Process-oriented: Naturally inclined to structure, standardize, and improve workflows

• Strong problem solver: Able to handle unexpected situations methodically and calmly

• Customer-focused: Delivers a professional and reliable service experience

• Entrepreneurial mindset: Enjoys working in a young environment with evolving processes and responsibilities

• Language: Dutch and English are mandatory, proficiency in French is required